Privacy Policy

Welcome to CallMe (“CallMe”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use the CallMe mobile application, website, and related services.

By accessing or using CallMe, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) User Information

• Full name
• Email address
• Phone number
• Profile information
• Booking details and service requests
• Addresses provided for services or deliveries
• Payment-related transaction information

b) Service Provider Information

• Name and business details
• Phone number and email address
• Business address and service area
• Government-issued identity documents
• Aadhaar Card, PAN Card, licenses, and certifications
• Bank account details for payouts and verification
• Business registration details
• Profile photos and related documents

c) Automatically Collected Information

• Device information
• IP address
• Operating system and app version
• App usage statistics and analytics
• Crash logs and diagnostics

d) Location Information

• Approximate or precise location data may be collected with your permission to improve nearby service recommendations and delivery support.

2. How We Use Your Information

We use collected information for purposes including:

• Creating and managing user accounts
• OTP authentication and login verification
• Providing bookings and marketplace services
• Connecting users with service providers
• Verifying providers and businesses
• Processing transactions and payouts
• Improving app performance and security
• Customer support and dispute resolution
• Fraud prevention and abuse monitoring
• Sending service updates and notifications
• Complying with legal and regulatory obligations

3. Provider Verification

To maintain platform safety and trust, CallMe may collect and verify identity and business-related documents from service providers, vendors, trainers, delivery partners, and businesses.

Verification documents may include Aadhaar Card, PAN Card, professional licenses, certifications, bank account details, and related business verification information.

These details are collected strictly for authentication, fraud prevention, legal compliance, payment processing, and platform security purposes.

4. Booking and Information Sharing

When a user places a booking, order, inquiry, or service request, relevant information may be shared with the selected service provider, vendor, trainer, or delivery partner.

Shared information may include:

• Name
• Phone number
• Service address
• Booking details
• Order or inquiry information

We only share information necessary for completing bookings, customer support, service fulfillment, deliveries, or dispute resolution.

5. Marketplace Disclaimer

CallMe operates as a technology platform and marketplace connecting users with independent service providers, businesses, trainers, vendors, and partners.

Unless explicitly stated, CallMe does not directly provide all listed services and is not responsible for the independent actions, quality, conduct, or guarantees of third-party providers.

6. Payments

Payments may be processed through trusted third-party payment gateway providers. CallMe does not store complete debit card, credit card, UPI PIN, or internet banking credentials on its own servers.

Transaction-related information may be retained for accounting, fraud prevention, legal compliance, and customer support purposes.

7. Third-Party Services

We may use trusted third-party services and technologies including:

• Firebase Authentication
• Firebase Firestore
• Firebase Analytics
• Cloud Storage Services
• Payment Gateway Providers
• Notification and messaging services

These services may collect, process, and store information according to their own privacy policies and terms.

8. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect personal information against unauthorized access, misuse, disclosure, or loss.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

9. Data Retention

We retain information only as long as necessary for operational, legal, security, dispute resolution, and compliance purposes.

10. User Rights

Users may request to:

• Access their personal information
• Correct inaccurate information
• Delete their account or data
• Withdraw permissions where applicable
• Contact us regarding privacy concerns

11. Children's Privacy

CallMe is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Legal Compliance

We may disclose information where required by law, government request, court order, legal process, fraud investigation, or to protect the safety, rights, and security of users, providers, and the platform.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 allinonecallme@gmail.com

15. Consent

By using CallMe, you acknowledge that you have read, understood, and agreed to this Privacy Policy.